Our mission is to make the Tech Sofa experience as smooth and seamless as possible from purchase through to delivery.
Your satisfaction is our main priority whether you want to cancel your order pre-delivery, return an item after delivery, or experience any kind of problem.
Change of mind after ordering? Whatever the reason, you can cancel your order at any time prior to delivery with no charges. All you need to do is notify us in writing, either by post or email. Our contact details can be found at the bottom of the page.
Once we’ve confirmed that we’ve received your cancellation pre-delivery, you’ll receive a full refund to the original payment method used to pay for the order. For more information please refer to our terms and conditions.
Tech sofas are made to the highest of standards so you can buy with confidence knowing they will last the test of time However it’s nice to know your sofa frame and frame springs are guaranteed for 10 years from the date of delivery against structural manufacturing defects.
Also within our 10 year guarantee, other features are covered for 1 year. These components include covers and stitching, all technology parts such as recliner mechanisms, motors, cooling cup holder, electric headrest etc.