Customer Care

Do you have disability access to your showroom?

How long is my sofa guaranteed for?

What if I discover a fault with my furniture after delivery?

Do you have a showroom?

Do I need to book an appointment to visit your showroom?

Is the warranty transferrable if I sell my sofa?

Do Tech Sofa sell easy gliders?

Delivery Information

Can I specify or request a delivery date?

Can I track my order?

Can you take away my old sofa?

Do you deliver to Northen Ireland?

I don’t have a lift in building, can you deliver up flights of stairs?

What if my furniture does not fit?

What is the delivery lead time?

Where do you deliver to?

Will you place my furniture in my preferred room and take away the packaging?

Do you deliver overseas?

Will the delivery team assemble my Tech Sofa?

What happens if I can't be available on the day I'm offered delivery?

Do the sofa backs come off for delivery?

How many pieces does the sofa arrive in?

How can you deliver in 2-4 weeks (4-8 weeks for Scotland) when I've been quoted much longer by other companies?


Do you offer interest free credit?

When do my payments start?

Who can apply for finance?

How do I manage my Klarna/Creation account?

Ordering my Tech Sofa

Do you offer discount codes? Blue Light, NHS etc.

How can I pay?

How do I measure for my sofa?

How secure is shopping on

I'm having issues at checkout. What should I do?

I've placed an order but heard nothing?

What colour are Tech Sofas? / Are other colours available? / Are all the fabrics and colours available on every Series?

Where can I view Tech Sofa?

Can I order over the phone or in-store?

Are your sofas the same as those sold by other companies?

Returns and Refunds

Can I cancel my order?

Can I exchange my sofa for a different one?

How will I be refunded?

I’d like to return my order.

When will I see my refund in my account?

Can you process my refund on to different credit/debit card?


How far away from the wall does a Tech Sofa need to be to be able to recline freely?

What is the fabric made of?

Are Tech Sofas modular / can I change the configuration?

Where are the sofas made?

Can I link two or more sofas to the same Bluetooth connection

Your question not been answered?

If you have a question that isn’t covered here or would like some more info. Get in touch by phone or email