Customer Care

Do you have disability access to your showroom?

How long is my sofa guaranteed for?

What happens if my furniture is damaged on delivery?

What if I discover a fault with my furniture after delivery?

Do you have a showroom / Is there a showroom near me?

Do I need to book an appointment to visit your showroom?

Is the warranty transferrable if I sell my sofa?

Do Tech Sofa sell easy gliders?

Delivery Information

Can I specify or request a delivery date?

Can I change my delivery address?

Can I track my order?

Can you take away my old sofa?

Do you deliver to Northen Ireland?

How much will delivery cost?

I don’t have a lift in building, can you deliver up flights of stairs?

What if my furniture does not fit?

What is the delivery lead time?

What time will my delivery arrive?

Where do you deliver to?

Will you place my furniture in my preferred room and take away the packaging?

Do you deliver overseas?

Where is my order?

Will your delivery team assemble my Tech Sofa?

What happens if I can't be available on the day I'm offered delivery?

Do the sofa backs come off for delivery?

How many pieces does the sofa arrive in?

How can you deliver so fast?

Will I get a call ahead of my delivery?

Finance

Do you offer interest free credit?

When do my payments start?

Who can apply for finance?

How do I manage my Klarna/Creation account?

Ordering my Tech Sofa

Can I make changes to my online order?

Do you offer discount codes? Blue Light, NHS etc.

How can I pay?

How do I measure for my sofa?

How secure is shopping on techsofa.com?

I'm having issues at checkout. What should I do?

I've placed an order but heard nothing?

The item I want is out of stock. What can I do?

What colour are Tech Sofas? / Are other colours available? / Are all the fabrics and colours available on every Series?

Where can I view Tech Sofa?

Can I order over the phone or in-store?

Are your sofas the same as those sold by other companies?

Returns and Refunds

Can I cancel my order?

Can I exchange my sofa for a different one?

How will I be refunded?

I’d like to return my order.

When will I see my refund in my account?

Can you process my refund on to different credit/debit card?

Technical

How far away from the wall does a Tech Sofa need to be to be able to recline freely?

What is the fabric made of?

Are Tech Sofas modular / can I change the configuration?

Where are the sofas made?

Can I link two or more sofas to the same Bluetooth connection

Your question not been answered?

If you have a question that isn’t covered here or would like some more info. Get in touch through any of the channels below and we will get back to you within 2 working days!